By Emily Turnbull.
88% of businesses believe they deliver an “excellent” customer experience. Unfortunately, only 8% of their customers agree. No matter what a business throws at their organisation, the reality is it will never be better than what the customers and staff experience and believe to be true…
Global Human Capital Trends Report by Deloitte. Summarised by Emily Turnbull
Earlier this year Deloitte released their Global Human Capital Trends Report, which had a fascinating chapter focused on culture and engagement…
In a world where customers & staff have vast choice, high expectations & the ability to share & be guided by crowd sourced reviews, building meaningful connections has become critical. There lies an intrinsic link between people engagement & the success of an organisation. No matter what you throw at your business, it will never be better than what… Continue Reading